Frequently Asked Questions
Everything you need to know about your MACK experience.
What is MACK's shipping policy?
We offer standard and express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
How do I return an item?
We accept returns within 30 days of delivery. Items must be in their original condition with all tags attached. Please visit our Returns Portal to generate a prepaid shipping label.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
What payment methods do you accept?
MACK accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
How should I care for my MACK garments?
To ensure longevity, we recommend following the care label instructions on each piece. Most of our luxury fabrics prefer cold machine washes and air drying.